The Internal Revenue Service recently unveiled its plans to enhance customer service and increase the number of audits targeting wealthy taxpayers.
These new initiatives aim to address longstanding concerns about the agency’s ability to provide timely assistance to taxpayers and enforce tax laws.
Enhancing customer service at the IRS
In response to complaints regarding lengthy wait times and insufficient support, the IRS plans to invest in technology and staff training to improve customer service. The agency will upgrade its telephone system and website, making it easier for taxpayers to access information and assistance online. Additionally, the IRS will provide further training for its customer service representatives, ensuring they have the knowledge and skills needed to help taxpayers effectively.
Increased audits for wealthy taxpayers
The IRS also intends to focus its efforts on auditing wealthy taxpayers, who have historically been under-audited due to the complexity of their tax situations and limited resources at the agency. By increasing the number of audits for high-income individuals and large corporations, the IRS hopes to enhance tax compliance and reduce the tax gap, which is the difference between the taxes owed and the taxes actually collected.
Additional funding to support IRS initiatives
To support these initiatives, the IRS is seeking additional funding from Congress. The proposed budget increase will allow the agency to hire more staff, invest in modern technology and enhance its enforcement capabilities. With more resources, the IRS can better serve taxpayers and ensure that everyone pays their fair share of taxes.
The IRS’s plans to improve customer service and increase audits of wealthy taxpayers demonstrate the agency’s commitment to addressing the concerns of the public and promoting tax compliance. As the IRS implements these changes, taxpayers can expect to see improvements in the agency’s ability to serve their needs and enforce tax laws fairly and efficiently.